Terms and conditions

§ 1 Scope

(1) These terms and conditions apply to all contracts for energy sessions and ongoing guidance (in particular Chakra Balancing, intuitive energy work, single sessions and packages, guidance over several sessions, and distance energy sessions — hereinafter "sessions") concluded between Isabell Naomi Hautz, Rübenkamp 140, 22307 Hamburg (hereinafter "the provider") and her customers (hereinafter "the client").

(2) Deviating terms of the client are not recognised unless the provider expressly agrees to their application in writing.

§ 2 Subject matter and important note

(1) The subject matter of the contract is energy sessions to support general wellbeing, relaxation and self-perception.

(2) The sessions offered are not medical treatments and do not constitute the practice of medicine within the meaning of the Heilpraktikergesetz (German Act on Alternative Practitioners). They do not replace a visit to a doctor, an alternative practitioner or a psychotherapist. No diagnoses are made, no promises of healing are given and no therapy recommendations are issued. The client is expressly advised not to interrupt ongoing medical or therapeutic treatment and not to discontinue prescribed medication without consulting a doctor.

(3) No particular outcome of the sessions is owed; what is owed is the careful performance of the agreed service (service contract pursuant to §§ 611 et seq. BGB, German Civil Code).

§ 3 Appointment requests and conclusion of the contract

(1) The presentation of the offerings on the website does not constitute a legally binding offer, but a non-binding invitation to request an appointment.

(2) Booking an appointment via the booking service linked from the website is a non-binding appointment request. It reserves the appointment but does not yet establish a contract or any obligation to pay. The same applies to requests made in other ways, for instance by email or via the contact form.

(3) In response to the request, the provider sends an offer by email setting out the service, the appointment, the price, these terms and the withdrawal instructions. The contract comes into being when the client expressly accepts this offer, for example by replying to the email. Until then, the reservation can be cancelled at any time free of charge.

(4) The free intro call is non-binding. It establishes no contract for a paid session and obliges the client to no further booking.

§ 4 Prices and payment

(1) The price stated in the offer pursuant to § 3 (3) applies.

(2) As a small business within the meaning of § 19 (1) UStG (German VAT Act), the provider charges no value added tax; all prices are final prices.

(3) Unless agreed otherwise, payment is made after the session by bank transfer or in cash. For packages and longer guidance, different payment arrangements may be agreed.

§ 5 Cancellations and late arrival

(1) Agreed appointments can be cancelled or rescheduled free of charge up to 24 hours before the start — via the link in the booking confirmation or informally by email.

(2) In the case of later cancellation or non-attendance, the provider may charge a cancellation fee of 50 % of the agreed price, unless the client demonstrates that no loss or a substantially lower loss was incurred, or the cancellation is based on important grounds for which the client is not responsible. The statutory right of withdrawal under § 7 remains unaffected.

(3) If the client arrives late, the session is shortened accordingly; the full price remains owed.

(4) If the provider has to cancel an appointment, she offers a replacement appointment; § 8 applies to any further claims.

§ 6 Cooperation and personal responsibility

(1) The client takes part in the sessions on their own responsibility and informs the provider in advance of relevant health limitations, in particular of existing mental illness, pregnancy or acute illness.

(2) The sessions presuppose the free decision and the psychological stability of the client. In acute crises, medical or therapeutic help must be sought.

§ 7 Right of withdrawal for consumers

(1) For distance contracts, i.e. contracts concluded exclusively by means of distance communication such as email, consumers have a statutory right of withdrawal in accordance with the following withdrawal instructions.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Isabell Naomi Hautz, Rübenkamp 140, 22307 Hamburg, Germany, telephone: +49 176 72505823, email: isabellnaomihautz@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Isabell Naomi Hautz, Rübenkamp 140, 22307 Hamburg, Germany, email: isabellnaomihautz@gmail.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

Note on early expiry

(2) For a contract for services that obliges the client to pay a price, the right of withdrawal expires once the provider has fully performed the service, provided that she only began performance after the client expressly consented to this and at the same time acknowledged that the right of withdrawal is lost once the contract has been fully performed (§ 356 (4) BGB).

§ 8 Liability

(1) The provider is liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health.

(2) For simple negligence the provider is liable only in the event of a breach of a material contractual obligation (cardinal obligation), the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the client may regularly rely; in that case liability is limited to the foreseeable damage typical of the contract.

(3) Liability under the German Product Liability Act remains unaffected.

§ 9 Confidentiality and data protection

All information entrusted in the course of the sessions is treated in strict confidence. The privacy policy applies to the processing of personal data.

§ 10 Final provisions

(1) The law of the Federal Republic of Germany applies. For consumers this choice of law applies only insofar as it does not remove the protection granted by mandatory provisions of the law of the state of their habitual residence.

(2) Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.

Last updated: September 2026